Privacy Policy

Last Updated: July 2026

1. Introduction

Tsunami Pump (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on your interaction with our website, we may collect personal information including but not limited to:

• Full name
• Company name
• Email address
• Telephone or mobile number
• Business or correspondence address
• Product information submitted for warranty registration
• Purchase details and proof of purchase
• Enquiry details and correspondence
• E-Invoice information required under applicable tax regulations
• Technical information such as browser type, operating system, IP address, device information and website usage statistics

Where necessary, additional information may be requested to process your enquiries, warranty claims or other services.

3. How We Collect Your Information

Your personal information may be collected when you:

• Submit an enquiry through our Contact Us page
• Register a product warranty
• Submit information for E-Invoice issuance
• Contact us by telephone, email or messaging platforms
• Subscribe to newsletters or promotional communications
• Participate in surveys, promotions or campaigns
• Browse or interact with our website

Certain technical information may also be collected automatically through cookies and similar technologies.

4. Purpose of Collecting Personal Information

Your personal information may be used for purposes including:

• Responding to enquiries and requests
• Processing warranty registrations and warranty-related services
• Preparing and issuing E-Invoices
• Providing customer support
• Processing product-related requests
• Improving our products, services and website performance
• Conducting internal analysis and business reporting
• Sending service updates, announcements or marketing communications where permitted by law
• Preventing fraud, misuse or unauthorized activities
• Complying with legal and regulatory obligations

We will only process your information for purposes that are reasonably related to our business operations.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies help us to:

• Remember user preferences
• Maintain website functionality
• Understand website traffic and visitor behaviour
• Measure the effectiveness of marketing activities
• Improve website performance and user experience

Most web browsers allow you to control or disable cookies through your browser settings. Please note that certain website functions may not operate properly if cookies are disabled.

6. Analytics and Marketing Technologies

To better understand website performance and improve our services, we may use various website analytics, advertising measurement and tag management technologies.

These tools may collect information such as:

• Pages visited
• Session duration
• Device and browser information
• Approximate geographic location
• Referral sources
• Website interactions
• Conversion events

The information collected is generally used in aggregated or statistical form to help improve our website, products and customer experience.

7. Disclosure of Personal Information

We do not sell your personal information.

Your information may be shared where necessary with:

• Our employees and authorized personnel
• Service providers supporting our business operations
• Logistics and delivery partners
• Government authorities or regulators where legally required
• Business partners involved in providing requested services

All parties handling your information are expected to maintain appropriate confidentiality and security measures.

8. Data Security

We implement reasonable administrative, technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration or destruction.

Although we strive to maintain secure systems, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Retention of Information

Personal information will only be retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws, contractual obligations or legitimate business needs.

When information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymize the data.

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your contact details
• Withdraw consent where applicable
• Request further information regarding the processing of your personal data

We may require verification of identity before processing any request.

11. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our website is intended for general business and consumer use and is not specifically directed towards children. We do not knowingly collect personal information from individuals where prohibited by applicable law.

13. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

The updated version will be published on this page together with the revised “Last Updated” date. Continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to your personal information, please contact us through

• Email: [email protected]
• Phone: 603-8964 9937

Office hour from Monday – Friday: 9:00am – 5.30pm, Saturday 9.00am – 1.00pm, Closed on Sunday & Public Holiday. We will endeavour to respond to your request within a reasonable timeframe.