Tsunami Pump Product Warranty and Outdoor Service Information

1. When do I register my e-Warranty?

We would recommend you to register your Tsunami Pump product warranty within 5 days.

As the warranty coverage starts from the date of purchase as indicated in the original sales invoice / receipt. 


2. How do I register my e-Warranty?

Is very simple, you can register your warranty via your mobile phone with 3 simple steps as per below [Visual 1] show.

Alternative you can register your Tsunami Pump product warranty online here.

P/S: Do note that you are required retained the original sales invoice/ receipt for warranty claim validation purpose. 

[Visual 1]


3. What is my warranty period?

All Tsunami Pump products are covered under the standard manufacturer defect warranty. 

Respective series warranty period are stated as per below:

3.1 Home Series

(a) CMH, CMS, CMF Series

Residential usage -> 2 years

Commercial usage -> 1 year

(b) SOFT 3 & SOFT 5 Series

Residential usage -> 2 years + 1 year

Commercial usage -> 2 years

(c) BJZ & JLM Series

Residential & Commercial usage -> 1 year


3.2 High Pressire Cleaner Series [HPC]

Residential & Commercial usage -> 1 year


3.3 Indsutrial & Construction Series

CMH8, CVF, FDM, JUC, KBZ, R50, R75, R95, SCPB, SWP, TCA & TRS Series

Residential usage (only applicable to TRS Series) -> 1 year

Commercial usage -> 1 year


3.4 Submersible Pump Series


Commercial usage -> 1 year


4. What does my warranty cover?

Warranty will be on the product due to manufacturing defects commencing from the date of purchase.


5. What does my warranty NOT cover?

The warranty is invalidated when the defect caused (however) by inappropriate installation, unauthorised alteration, unsuitable operating condition, unfavourable eletric supply, mishandling, misapplication, flooding and lighting. 


6. Who do I contact if my pump needs servicing (both under warranty and or past warranty period)?

(a) For Home Water Pump within Klang Valley area - You may call or whataspps to our Outdoor Service Hotline @ 017-6655488.

-> In order for our outdoor service team to serve you better, please have the following information ready when calling.

- Pump Model

- Date of Purchase

- Technical Issue detail


(b) For others Tsunami Pump products series included Home Water Pump for outstation area - Please approach to your nearest Tsunami Pump Authotized Dealer for further assistance. 


(c) For those Tsunami Pump product bought it via online marketplace like "Lazada, Shopee or Mudah.com" included Home water Pump Series - please approach to the seller for the arrangement. 


(d) Outdoor Service Operation Hours:

Monday to Friday: 9am to 5.30pm

Saturday: 9am to 1pm

Sunday, states & declare public holiday: Closed